Hackers Lurking in Vents and Soda Machines
Hackers Lurking in Vents and Soda Machines: They came in through the Chinese takeout menu.
Unable to breach the computer network at a big oil company, hackers infected with malware the online menu of a Chinese restaurant that was popular with employees. When the workers browsed the menu, they inadvertently downloaded code that gave the attackers a foothold in the business’s vast computer network.
Security experts summoned to fix the problem were not allowed to disclose the details of the breach, but the lesson from the incident was clear: Companies scrambling to seal up their systems from hackers and government snoops are having to look in the unlikeliest of places for vulnerabilities.
Hackers in the recent Target payment card breach gained access to the retailer’s records through its heating and cooling system. In other cases, hackers have used printers, thermostats and videoconferencing equipment.
Companies have always needed to be diligent in keeping ahead of hackers — email and leaky employee devices are an old problem — but the situation has grown increasingly complex and urgent as countless third parties are granted remote access to corporate systems. This access comes through software controlling all kinds of services a company needs: heating, ventilation and air-conditioning; billing, expense and human-resources management systems; graphics and data analytics functions; health insurance providers; and even vending machines.